Refund policy

RETURN AND REFUND POLICY

You have the right to cancel your online order within 14 days of receiving your goods, without giving a reason.

If you wish to return an item, please contact us at lastvisionstudio1@gmail.com within 14 days of receiving your order.

Once you have told us that you wish to cancel, you then have a further 14 days to return the item.

Returned items must be unworn, unused and returned with any original tags and packaging where reasonably possible. You may handle or try on an item as you would in a physical shop, but we may reduce the refund if the item has been used or handled beyond what is reasonably necessary to inspect it.

Once we receive the returned item, or you provide evidence that it has been returned, we will process any refund due in accordance with applicable UK consumer law.

If you paid for standard delivery, the original standard delivery charge will also be refunded where required by law. Any additional cost paid for an upgraded or express delivery option is not refundable beyond the cost of standard delivery.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, incorrect or not as described, please contact us at lastvisionstudio1@gmail.com as soon as possible.

Your statutory rights are not affected. Where required by law, we will provide an appropriate repair, replacement or refund.

EXCEPTIONS

Certain items may not be eligible for change-of-mind returns where an exception applies under consumer law, including personalised or custom-made items and sealed goods which are unsuitable for return for health or hygiene reasons once unsealed.

This does not affect your rights where an item is faulty, damaged or not as described.